Refund Policy
At TeeTreeNails, every set is handmade with care. Because each order is custom‑made, we want to be transparent about how refunds and returns work.
Custom Orders
All custom press‑on nail sets are non‑refundable once production has begun. This is because each set is created specifically to your requested sizes, colours, and designs.
If you need to cancel a custom order, please contact us as soon as possible. Cancellations may be accepted only if work has not yet started.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Contact us within 48 hours of delivery
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Include clear photos of the issue
We will work with you to replace the item or offer a suitable solution.
Ready‑to‑Ship Items
Ready‑to‑ship items may be eligible for a refund if they are returned unused, unworn, and in their original packaging. Customers are responsible for return postage.
Refunds are issued once the item is received and inspected.
Lost or Delayed Parcels
We are not responsible for delays caused by postal services. If a parcel is lost, we will follow the courier’s investigation process before determining next steps.
Sizing Issues
Because press‑on nails rely on accurate sizing:
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We cannot offer refunds for sets that do not fit due to incorrect measurements provided by the customer.
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Sizing help is available to help ensure a perfect fit.
If you believe there was an error on our end, please contact us with photos and details so we can review the issue.
If you need any assistance with finding the correct sizing just get in touch.
Contact
For refund enquiries or concerns, please reach out at:
teetreenails@gmail.com